Sydney, Australia Role overview
About this role
Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.You will work with the world’s largest computing infrastructure. Your work involves some periods' independence from your team. You will learn the daily operations of a large data center. You will be working and troubleshooting hands on with servers and network equipment. You will interact with other teams like logistics, networking, security, and etc in order to get the job done. There is never a dull moment as each day presents itself with different challenges. Work with multiple teams (DC operations, DC Engineering, Logistics, Security and Projects etc.)Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.We are looking for candidates to commit to a 6-month contract and we are committed to provide coaching and periodic assessments to help develop your skills. If successful after the 6 month period you might be interviewed to join the Amazon family full-time. For more info you can visit http://infrastructure.aws.Some of the key responsibilities you will undertake are:- You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Porcedures (SOP).- You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.- You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.- You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.- You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.- You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.- You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.