Content Localization Coordinator (German speaking)

Company Description

foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform. Our mission is to deliver an amazing ordering experience - fast, simple, and straight to your door. We operate in more than 70 countries worldwide. Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

Job Description

The Content Localization Coordinator will support the development, maintenance, and organization of content materials (Learning/Training content, Knowledge base content & Macro content) that empower agents to succeed in our Service Operations function. Reporting to the Content Manager, this role will focus on assisting in content creation and ensuring all materials are up-to-date and accessible. The  Content Localization Coordinator will work closely with training, QA, and operational teams to ensure alignment with organizational goals and agent needs. The role will also include translation of all content from English to German.

Key Responsibilities:

• The role will also include translation of all content (Learning/Training content, Knowledge base content & Macro content) from English to German.
• Assist in the development and maintenance of content materials, ensuring they are accurate, consistent, and aligned with agent enablement objectives.
• Conduct regular audits of existing content to identify gaps, outdated information, and areas for improvement.
• Collaborate with the Content Manager and other stakeholders to update materials for new product launches, process changes, and operational updates.
• Organize and manage content repositories to ensure materials are easily accessible and well-documented.
• Support training and QA teams by gathering feedback on content usability and making necessary updates.
• Monitor content usage and performance, preparing basic reports to highlight trends and opportunities for improvement.
• Maintain version control of enablement materials, ensuring consistent and professional presentation across all documentation.
• Respond to ad-hoc content requests from stakeholders and ensure timely delivery of updates or materials.

Qualifications

• Strong ability to manage multiple tasks, maintain content repositories, and ensure version control.
• Familiarity with content management systems (CMS) or similar tools is a plus.
• Excellent ability to audit and review materials for accuracy and consistency.
• Collaboration Skills: Ability to work effectively with cross-functional teams, including training, QA, and operations.
• Strong written and verbal communication skills, with a focus on clear and professional presentation.
• Exposure to basic data reporting or performance tracking is a plus.
• Experience managing content repositories and governance structures.
• English & German fluently.

Additional Information

• Modern, dog-friendly office in Budapest’s Mill Park – easy to reach, even by bike!
• International good vibe + strong corporate background = a secure & inspiring place to grow. 
• From day one: life, accident & health insurance (MetLife).
• SZÉP-card & Medicare health package.
• foodora PRO & vouchers – tasty meals, even in the home office.
• Mental health support & relaxing office massages.
•  In-house English lessons + LinkedIn Learning access.
• Extra days off, AYCM partnership & all tools provided.
• Social impact matters: we support 6 charities and you can join in!