Background Verification Associate

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

ROLE DESCRIPTIONGlobal Recruiting Operations EMEA is looking for a Background Verification Consultant to support and continuously improve the pre-employment screening process across the EMEA region. In this role, you will partner with candidates, hiring managers, HR, Legal, and external vendors to ensure timely and compliant completion of background verification activities.

Beyond operational case management, you will contribute to process excellence initiatives, participate in projects, support digital and AI-enabled ways of working, and act as a trusted advisor for background verification-related inquiries and complex cases. You will work in a highly collaborative global environment and have the opportunity to drive meaningful improvements that enhance both stakeholder experience and operational effectiveness.

EXPECTATIONS AND TASKS

• Initiate and manage pre-employment background verification checks in accordance with company policies and regulatory requirements.
• Review, assess, and evaluate background verification results, ensuring accuracy, consistency, and compliance.
• Investigate and resolve discrepancies, partnering with candidates, hiring managers, HR, Legal, and external vendors as required.
• Build and maintain strong working relationships with internal stakeholders and external service providers.
• Take ownership of assigned process activities and support designated process topics under the guidance of senior team members.
• Identify potential process improvement opportunities and contribute ideas to enhance operational effectiveness and stakeholder experience.
• Participate in team initiatives, testing activities, and operational improvement efforts as required.
• Develop proficiency in the use of AI-enabled tools and digital technologies to improve productivity and quality of work.
• Navigate and utilize various systems and platforms, including SAP applications, vendor portals, reporting tools, and AI-enabled solutions.
• Work effectively within a global and virtual team environment while maintaining a customer-focused mindset.

 WORK EXPERIENCE

• Experience, knowledge, or strong interest in Background Verification, Recruiting Operations, Human Resources, Compliance, Risk Management, or related fields.
• Experience working within a customer-focused, service delivery, shared services, or operational environment is an advantage.
• Experience managing multiple tasks while maintaining accuracy, quality, and attention to detail.
• Ability to follow established processes and procedures while adapting to changing business needs.
• Exposure to HR systems, case management tools, reporting platforms, or other operational technologies is considered a plus.
• Interest in developing digital skills and learning new technologies, including automation and AI-enabled tools. 

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Upper-intermediate written and spoken English language skills.
• Ability to handle highly confidential and sensitive information with professionalism and discretion.
• Strong attention to detail and analytical thinking skills.
• Effective communication skills with the ability to interact professionally with candidates, employees, managers, and other stakeholders.
• Ability to organize work, manage priorities, and deliver quality results in a dynamic environment.
• Willingness to learn, develop expertise, and build proficiency across background verification processes and tools.
• Continuous improvement mindset with the ability to identify opportunities and contribute ideas for process enhancement.
• Digital literacy and openness to learning new technologies, automation solutions, and AI-enabled tools.
• Collaborative team player who contributes to knowledge sharing and supports team objectives within a global environment.

 WHAT YOU CAN EXPECT

• Tailored onboarding with comprehensive training to support independent and professional performance.
• Diverse and inclusive work environment with extensive learning and development opportunities.
• Exposure to a global network of colleagues, stakeholders, and business functions.
• Opportunities to build expertise in Background Verification, Recruiting Operations, and HR processes.
• Exposure to digital tools, automation solutions, and evolving ways of working.
• Opportunities for professional growth and career development within Recruiting Operations and HR.

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 458234  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid