People & Culture Local Services Associate (limited, full-time)

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Local People & Culture [P&C] Services team provides tangible and human HR Services where unique country knowledge is required. We deliver consistent and scalable HR services with a human touch to our employees. We are combining knowledge about the local labor law and making sure local policies are adhered to. We have a deep understanding of processes, and we are supporting compliant HR service delivery to our employees and partners in a highly personal way. We run crucial pre-payroll processes and are mission critical for business continuity. We are biased towards execution and partner in global projects (e.g. M&A) and continuous improvement initiatives across all P&C. 

We seek to hire P&C Local Services Associate support UK and Ireland from our office in Prague. They will be responsible for providing and resolving employee and manager queries, consult employees on their issues and carrying out operational people administrative tasks across the whole employee life cycle (e.g. on- and offboarding, administering contractual changes, do leave consultations).  

Key Responsibilities: 

- Manage HR operations throughout the full employee life cycle. 

- Provide second-level support for HR inquiries from local employees and managers in line with our Service Level Agreements. 

- Oversee administrative processes, contractual changes, benefits enrollment, and termination cases. 

- Promote standard intake channels for People & Culture interactions and support local HR communications. 

- Partner with local and global P&C functions (HR Director, HR Business Partners and HR Practices like e.g. Total Rewards) on issue resolution, Post Merger Integration, and service improvements. 

- Collect feedback to identify improvement opportunities and maintain the local Intranet Pages and our internal Knowledge Base. 

- Build strong relationships with HR functions, vendors, and governmental institutions to ensure efficient, compliant processes. 

What you’ll bring

Skills and competencies: 

- Experience in HR process administration. 

- Strong communication skills in English (written and spoken) 

- Comfortable speaking in smaller public forums and in front of the employees. 

- Analytical with attention to detail and a quality-driven approach. 

- Ability to handle sensitive and confidential information and adapt to continuous change. 

- Self-motivated, able to execute initiatives independently. 

- Comfortable working in a multinational, multicultural environment. 

- Good proficiency in MS Office (Excel, Word, Outlook, PowerPoint). 

- Knowledge of Irish labor law is a plus. 

Work experience: 

- 1+ years in a similar HR role, preferably in a service environment. 

- Strong customer service orientation. 

- Experience with virtual teams and project management is a plus. 

- Experience in multinational/IT environments is a plus. 

- SAP HR system knowledge is a plus. 

Where you belong 

You'll be learning the practice of HR service delivery in a structured, team-based environment with regular guidance from more experienced colleagues. The expectation at this level is that you follow established processes carefully, ask when something is unclear, and approach the local compliance and employee relations aspects of the role with discretion and attention to detail.  

The successful candidate will be supporting predominantly UK and Ireland and its respective employees. They will team up with their onsite and remote teammates in P&C Services, the P&C Country Head and will work closely with Data Management, Payroll and colleagues from other supporting functions as well as with the local business units. 

Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.

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Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 457711  | Work Area: Human Resources  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid