SAP iXp Intern - CCM & Preventive Support LAC

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you´ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Position Title: SAP iXp Intern CCM & Preventive Support LAC 

Location: São Leopoldo, Brazil

Key tasks include, but are not limited to, the following:

• Foster innovation and creativity by proposing innovative AI solutions aimed at enhancing the regional and global MCC teams. Focus on delivering excellence and incorporating creativity into operations.
• Assist with the administrative aspects of SAP MCC Operations, including participating in and leading checkpoint and alignment calls, updating invitations, and sending out post-session reports.
• Collaborate with team members to develop and implement ideas and lead internal projects.
• Perform data analysis using MCC Analytics for executive and management reporting.
• Collaborate effectively with members of the Global and Regional MCC teams.

What you bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• Studying Computer Sciences, Information Systems, Data Management or IT-Related (4th to 6th semester)
• Experience with various AI Tools and an AI adoption mindset. 
• AI Development and code management skills for fast experimentation, prompt testing, and building AI features.
• High expertise in MS Office tools (Excel, Word, PowerPoint, and Outlook) is required for the role.
• Problem solver profile: self-motivated, hands-on, practical, reliable, and accountable.
• Effective communication skills to write reports, articulate ideas with clarity, purpose, and efficiency to maximize their impact on their audience. Video production and digital communication skills are a strong plus. 
• Advanced English-speaking and writing skills are a must, and basic Spanish-speaking capabilities are a strong plus.
• Teamwork and the ability to stay connected in a hybrid work model, both locally in São Leopoldo and virtually with colleagues in the MCC satellites, are key.
• Enthusiasm to learn technical SAP solutions aspects and the SAP Services & Support portfolio.

Where you belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The SAP Mission Control Center is a Global organization responsible for delivering a wide range of support offerings as a back-office organization at SAP. It acts to quickly address critical situations and emergencies and delivers preventive support engagements with a continuous improvement approach as part of the support portfolio. 

Working in the Regional SAP Mission Control Center (MCC) Latin America & Caribbean (LAC), the intern will work within the MCC team in São Leopoldo, connected to other main locations such as São Paulo, Mexico City and other locations in the Latin America region, as well as interacting with the MCC global community. 

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Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 458623  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid​