Consultant – Market Intelligence & Customer Experience - m/f/d

Global Marketing Services (GMS) is Siemens’ company-wide in-house partner for all sales and marketing-related matters. Our guiding principle is leveraging market and customer insights as key drivers of success. Our diverse and innovative portfolio includes sales and marketing strategies, communication concepts, global market research projects, customer experience optimization, automated sales & marketing solutions, as well as sales management through dashboards and tablets — and much more. All these services are available to Siemens units and regions worldwide, providing an exceptionally dynamic and inspiring work environment.

As a Consultant in Market Intelligence & Customer Experience, you will drive and lead Customer Experience projects and act as a trusted partner to our internal clients across Siemens.

You will take ownership end-to-end, from problem definition and concept development to execution and impact delivery.

 

Your responsibilities

• Lead and deliver projects in Customer Experience, taking ownership for quality, timelines, and outcomes
• Advise internal clients across Siemens on data-driven decision-making and translate business needs into actionable insights
• Design and execute data collection and survey-based research initiatives in international and cross-functional environments
• Ensure high-quality and consistent data collection in line with defined standards, methodologies, and best practices
• Analyze and interpret data, derive structured insights, and develop clear recommendations
• Develop and implement data visualizations and dashboards to communicate insights effectively
• Prepare and present results to internal clients, including management-level audiences
• Contribute to the development of CX and analytics offerings, supporting continuous innovation of our portfolio
• Support the continuous improvement and standardization of methodologies, tools, and processes

 

Your profile

• You hold a degree in Economics, Business Administration, Social Sciences, Data Analytics, or a related field
• Relevant professional experience in a consulting or corporate environment in areas such as Customer Experience, Market Intelligence, Advanced Analytics, or Service Design
• Experience with survey-based research, data collection methods, and customer insights generation
• Strong ability to structure problems and derive actionable insights from data, with initial experience working independently
• Experience in conducting analyses and contributing to projects or workstreams with increasing levels of ownership
• Ability to communicate insights clearly and concisely, including to international stakeholders
• High level of self-initiative, reliability, and solution orientation
• Strong analytical thinking combined with a clear customer focus
• Collaborative mindset with confidence to contribute perspectives and constructively challenge stakeholders
• Very good English skills required; additional language skills (e.g. German) are a plus

 

What Siemens is Offering Beyond a Great Career Opportunity?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• A personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing, and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP from your benefits budget.
• Employee stock ownership plan – share in the company's success.

My wellbeing

• Cafeteria system from the benefits budget.
• Meal e-vouchers.
• Company nursery in Prague to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• Access to premium healthcare and crisis support.

Siemens is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

We are committed to forming a team that represents a variety of backgrounds, perspectives, and skills. This is how we work best. Problem solvers and entrepreneurs are highly welcome.  Make your mark in our exciting world at Siemens and learn more: www.siemens.com