Learning Management System Expert – Customer Education (m/f/d)

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sounds interesting?

As a Learning Management System (LMS) Expert - Customer Education, you play a key expert role in shaping, governing, and continuously improving the customer learning experience within the enterprise LMS ecosystem.

The role focuses on learning architecture, system design, configuration, and operational excellence for customer education, working within the governance, priorities, and roadmap defined by the Enterprise LMS Business Application Owner.

You act as a functional and technical subject‑matter expert, translating customer education needs into scalable LMS concepts and configurations, while ensuring alignment with global standards, compliance requirements, and SHS DX platform principles.

Key Responsibilities

1. Customer Learning Architecture & LMS Design

• Contribute to the definition and evolution of customer training concepts within the enterprise LMS, aligned with the overall LMS strategy and business priorities.
• Design and continuously optimize the end‑to‑end customer learning journey, including onboarding, access models, learning delivery, certification, and reporting.
• Translate customer education requirements into scalable LMS concepts, configurations, and solution designs, within the approved platform framework.
• Act as a thought partner for the Business Application Owner on customer‑specific learning architecture and experience topics.

2. LMS Configuration, Standards & Governance Execution

• Configure and maintain LMS workflows for customer education, including enrollment models, learning paths, certifications, notifications, automation rules, and reporting logic.
• Define and maintain roles, permission models, and delegated admin concepts for customer‑facing stakeholders.
• Configure organizational structures (e.g. regions, audiences, customer groups, partners) to enable targeted assignment, reporting, and compliance visibility.
• Ensure consistent application of global LMS standards, governance decisions, and design principles in daily configuration and solution design.
• Provide expert guidance on system usage, process design, and optimization opportunities to stakeholders and project teams.

3. LMS Operations & Expert Support

• Ensure smooth day‑to‑day LMS operations for customer training from a functional and data‑quality perspective.
• Act as the expert contact point for complex issues related to customer access, enrollments, certifications, workflows, and permissions.
• Coordinate issue analysis and resolution with IT Application Management and LMS vendors, ensuring clear functional input, prioritization, and documentation.
• Monitor operational patterns, user feedback, and data quality to identify improvement opportunities and risks.
• Translate operational insights into enhancement proposals and backlog items, feeding into the enterprise LMS roadmap.
• Contribute to projects and initiatives related to customer training, including feature rollouts, process harmonization, migrations, and global implementations.

4. Data, Reporting & Compliance Support

• Define functional requirements for customer training data, analytics, and dashboards, enabling transparency on participation, completion, certification, and compliance.
• Ensure customer training setups adhere to data protection, security, and compliance requirements, in close collaboration with IT and compliance functions.
• Support audit readiness by contributing to standardized processes, documentation, and configuration transparency.
• Act as a subject‑matter expert during audits or reviews related to customer training processes and LMS usage.

Qualifications & Experience

Education & Professional Background

• Bachelor’s degree or equivalent experience in Business Administration, Educational Technology, Information Systems, Computer Science, or a related field.
• Strong professional experience in LMS administration, configuration, or expert roles within customer education or enterprise learning environments.
• Experience working in strategic, technical, or project‑oriented LMS roles, beyond pure operational training administration.

Preferred Skills

• Strong understanding of LMS architectures, workflows, role and permission models, and configuration concepts.
• Experience with system integrations, identity and access management, APIs, and data interfaces is an advantage.
• Project experience, including requirements clarification, stakeholder coordination, and structured execution.
• Ability to translate complex functional or technical topics into business‑relevant and learner‑centric solutions.

Personal Skills

• Strong expert mindset, with focus on scalability, standardization, and customer experience.
• Analytical, structured, and solution‑oriented working style.
• Confident communicator, able to collaborate across business, IT, vendors, and global stakeholders.
• High level of ownership for quality, outcomes, and continuous improvement, without assuming platform ownership.

Our global team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers