Service Engineer - POC Diagnostics

West Region – Service Engineer

Job Description:

Looking for self-motivated, goal oriented and customer focus FSE for west region, the person will be 

responsible for managing customer service with designated region. Ensuring smooth customer service operation 

at designated area with highest level of customer satisfaction.

Role and Responsibilities:

• Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC 

products.

• Ability to handle West region Business Partner Service Team to perform day to day work.

• Collaboration requires with Regional Business partner and their service team to execute service 

operations efficiently. 

• Reviewing Service Provider Engineer competency and seeking customer feedback for evalution.

• Communicating and accept all operative requests from the Customer Care Centre.

• Ensure the proper use of tool & test equipment.

• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into 

account.

• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer 

Services

• Escalate as appropriate situations where customer satisfaction is compromised, or contractual 

obligations are unlikely to be met.

• Role needs to work with Sales and Clinical Application team to successfully implement complex 

solutions.

• Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue.

resolution.

 Skills: 

• Excellent Communication and interpersonal skills 

• Good Team coordination 

• Customer and Process Orientation 

Qualification and Experience 

• University Degree in BE/ B Tech in Biomedical, Electrical, Electronics, electromechanics engineering 

degree or related fields from a reputable university.

• Minimum 5 years of experience in customer service function in healthcare industry 

• Previous experience in Point of care diagnostics / IVD invitro is highly advantageous.