Technical Customer Interface Manager

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for Technical Customer Interface Manager

You’ll make a difference by

• Strong knowledge and hands-on experience with Westinghouse/Westrace Interlocking Mk1 & Mk2, covering both hardware and software.
• Experience in FAT and SAT, including installation, commissioning, and testing of interlocking systems at site.
• Ability to troubleshoot site failures, especially during emergencies and critical situations.
• Capability to guide site teams in failure analysis and issue resolution.
• Proficiency in preparing detailed technical failure reports, including observations, root cause analysis, corrective actions, and preventive measures.
• Strong customer-facing skills to explain technical failures and participate in customer meetings effectively.
• Ability to maintain structured documentation and records, including failure count reports, open/closed issues, and FRPCPY tracking, in coordination with the team.
• Familiarity with ISO quality processes and adherence to standard quality workflows.
• Proactive approach to identifying issues, proposing improvements, and preventing repeat failures.
• Strong technical understanding of railway interlocking systems and interlocking principles.
• Ability to deliver technical training to internal teams as well as external customer personnel.
• Good coordination and follow-up skills with internal teams to ensure timely task closure and complete technical analysis of work carried out.

Desired Skills:

• Bachelor's degree
• Minimum 10+years of relevant experience.
• IRSETLO / IRSE license is an added advantage.
• Good written and verbal communication skills.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers.