Customer Success Engineer

At IBM, we're revolutionizing our approach to technology sales. Our Client Success Engineering teams are champions of co-creating solutions in real-time to solve complex business challenges. Your contributions will form a cornerstone in our sales strategy and client engagements. At IBM the possibilities are endless. We offer extensive onboarding and ongoing development, fostering an environment where you can thrive and shape your own career trajectory. Surrounded by a supportive team, you'll be integral in creating user-centric, compelling pilots that lead clients to continually invest in IBM’s people, products, and services. Key Responsibilities · Research IBM Automation, Data & AI, and Infrastructure solutions and their business use cases. Details on specific projects to be assigned on joining · Create technical presentations, solution briefs, and architecture diagrams. · Assist in building and documenting simple demos or proof-of-concepts. · Conduct competitive analysis and summarize key differentiators. · Support technical enablement and knowledge management initiatives. Key Deliverables · Portfolio summaries and solution briefs · Demo guides or proof-of-concept documentation · Competitive comparison reports · Final technical presentation · Pursuing a degree in Engineering, Computer Science, IT, or Data Science. · Strong analytical and communication skills. · Interest in cloud, AI, automation, and enterprise infrastructure. · Familiarity with tools such as Microsoft PowerPoint, Microsoft Excel, and Python is preferred • Technical Solution Design Exposure: Experience working with current product capabilities to design viable client solutions and remove technical inhibitors to sales opportunities is beneficial. • Additional Technical Accelerators Knowledge: Familiarity with other technical accelerators beyond demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs can be an asset. • Industry Knowledge: Exposure to specific industries or sectors can be advantageous in understanding client challenges and identifying opportunities for modernization and adoption of new technologies.