Cyber Management Analyst (TS/SCI)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Cyber Management Analyst, you will oversee the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients. Your primary responsibility is to ensure that high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements. Your primary responsibilities will include: • Deliver High-Quality Services: Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements. This involves establishing programs and policies to maintain consistent service performance and evaluating customer feedback. • Manage Contract/Account Performance: Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM. • Oversee Team Performance: Supervise employee and subcontractor work, removing any obstacles that may hinder the team's ability to deliver services successfully. • Implement Service Performance Programs: Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients. *This person will be required to come into the Fort Meade, MD office 5 days a week • Exposure to Consulting Engagement: Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery. • Understanding of Service Performance: Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback. • Contract/Account Management: Exposure to managing contract/account financial performance to drive profitable business outcomes. • Team Supervision: Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery. • Cybersecurity Service Delivery: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements. • Security Clearance: Active TS/SCI is required • Consulting Engagement Knowledge: Exposure to consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery, including familiarity with establishing programs and policies to maintain consistent service performance. • Cybersecurity Service Familiarity: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements, with an understanding of the importance of consistent service performance. • Contract/Account Management Skills: Exposure to managing contract/account financial performance to drive profitable business outcomes, including supervising employee and subcontractor work to ensure successful service delivery.