MVS SW Support Intern

The Technical Assistant provides operational and technical support to ensure efficient execution of software service requests, high‑priority case handling, and adherence to established procedures. The role supports service delivery through coordination, documentation, reporting, and stakeholder communication, while maintaining strict confidentiality and meeting defined service timelines. · Implement and review standard office procedures, and provide coordination and support during the introduction of new procedures for a period of up to six months (or a defined timeframe). · Become familiar with established procedures and ensure awareness and correct execution of assigned tasks in accordance with these procedures over a six‑month period. · Establish and maintain professional contacts, building an effective network to support and successfully complete assigned tasks or projects. · Coordinate and manage high‑priority information flow between employees, clients, and management, received via phone or case management systems. Over the duration of the contract, 50–70 high‑priority cases are expected to be processed. · Collect data and prepare both routine and ad‑hoc reports over a six‑month period (or another predefined timeframe). · Ensure the accurate, timely, and high‑quality handling of high‑priority cases, including taking action within the first hour of case receipt. · Participate in the preparation of specialized documentation and ensure the accuracy and reliability of all documented information during the engagement period. · Maintain strict confidentiality while handling sensitive information and documents. · Participate in a flexible working schedule, including availability for 24×7 service coverage, when required. · Perform additional tasks specifically assigned and related to the role, as needed. · Execute all lawful directives of the employer related to the performance of assigned duties. Currently studying college/ student > High School Education Excellent command of MS Office applications, especially Excel > Excellent communication skills > Excellent command of English Currently studying college/ student > High School Education Excellent command of MS Office applications, especially Excel > Excellent communication skills > Excellent command of English India Infrastructure & Technology Hybrid Internship Bangalore, IN Bangalore (0063) IBM India Private Limited Command Communication Education English Multiple Virtual Storage Microsoft Office