Bangalore, India Role overview
About this role
Join our Technical Support team as a Technical Escalation Management Intern! In this role, you will learn how enterprise-level critical support situations are handled. You will shadow and assist senior managers in coordinating cross-functional technical teams, communicating with enterprise clients, and driving complex support cases to resolution.
- Support Issue Resolution: Assist in coordinating internal technical teams, vendors, and partners to resolve critical customer support cases.
- Track & Report: Help monitor case progress, update tracking dashboards, and prepare status reports for both technical teams and leadership.
- Client Communication: Learn how to manage client relationships during escalations and draft clear updates on technical fixes.
- Process & Tooling: Gain hands-on experience with enterprise support systems and internal escalation workflows.
- Identify Improvements: Help review completed cases to spot recurring patterns, improve product quality, and suggest proactive support solutions.
- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field.
- Basic understanding of IT systems, enterprise hardware, storage, or operating systems.
- Strong written and verbal communication skills.
- Strong organizational, problem-solving, and time-management abilities.
- Eagerness to learn project management practices and cross-team collaboration in an enterprise environment.