India Role overview
About this role
Join our enterprise storage support team as a Flash Storage Technical Support Intern. In this role, you will learn how high-performance enterprise storage systems operate in real-world data centers. Working alongside experienced engineers, you will assist in diagnosing technical issues, analyzing system logs, and supporting enterprise clients using IBM FlashSystem and storage virtualization technologies. Assist with Troubleshooting: Learn how to collect and inspect diagnostic logs to pinpoint root causes for storage system warnings and errors.
- Collaborate Across Teams: Work closely with senior support engineers, product specialists, and development teams to track issues through to resolution.
- Understand Storage Architectures: Gain exposure to real-world Storage Area Networks (SAN), RAID configurations, data compression, deduplication, and disaster recovery setups.
- Support Client Resolutions: Help formulate technical action plans and draft clear, step-by-step guidance for clients.
- Continuous Learning: Expand your hands-on knowledge of flash storage hardware, software-defined storage, and hybrid cloud integration.
- Currently pursuing a degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Foundational understanding of computer architecture, operating systems (Linux/Windows), or basic networking concepts.
- Analytical mindset with an interest in problem-solving and root-cause analysis.
- Good written and verbal communication skills.
- Curiosity and eagerness to learn enterprise storage systems—prior product-specific knowledge is not required; foundational aptitude and willingness to learn will be supported with mentorship and training.
- What You’ll Gain
- Direct mentorship from enterprise storage specialists.
- Practical exposure to enterprise SAN infrastructure and high-availability storage virtualization.
- Experience using enterprise support workflows and diagnostic tools.