Technical Support Professional 2027 (By Invitation Only)

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. We are looking for Technical Support Professionals who are curious and passionate about learning and problem-solving in a fast-paced, collaborative environment. As part of our team, you'll support some of the world's leading organizations across a diverse range of industries, including banking, retail, insurance, telecommunications, healthcare and transportation. These clients rely on mission-critical applications every day, and you'll play a vital role in helping them operate securely and without disruption. In this role, you'll tackle complex technical challenges, deliver exceptional customer support, and help clients unlock the full potential of IBM technologies, enabling them to innovate and deliver better value for the customers and communities they serve. Every issue you resolve and every solution you provide contributes to the success of organizations that deliver critical services and experiences to millions of people around the world. This is more than a support role. It's an opportunity to become a trusted technical advisor and help shape the future of IBM technologies while making a meaningful difference for clients around the world As part of delivering exceptional support to our global client base, this role may include shift rotations and participation in an on-call support schedule.

• Strong communication skills, both written and verbal.
• Familiarity with Agile methods, tools and process flows.
• History of learning and applying skills with technical applications
• Knowledge of DBs and Networks a plus
• Good Troubleshooting skills in On-prem, SaaS, Platform and Network environments
• Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
• Experience in a customer facing role, working on a rotational shift model basis or on-call rotation
• At least 1-2 years of industry experience.
• Troubleshooting skills in Database (Oracle, DB2)
• Knowledge in Agile development process
• Familiarity with Containers (eg, Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
• Core Java / JEE, Python or any programming language proficiency.