Business Administrator, MCAPS Core, CSS

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Provide comprehensive executive and operational support to the SCIM General Manager and SCIM Leadership Team, enabling effective leadership execution, organizational coordination, strategic planning, communications, calendar management, and operational excellence across the organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Provide executive operations and strategic business support: Own executive calendar management, meeting logistics, rhythm of business, travel planning, and decision-making support while ensuring leaders’ time is aligned to business priorities and critical organizational needs.
• Lead cross-functional coordination, projects, and organizational execution: Drive communication and collaboration across executives, business partners, and stakeholders; manage complex projects, events, and operational initiatives; and ensure successful execution through process improvements, risk management, and accountability.
• Manage organizational resources, business operations, and workforce activities: Oversee budgets, expenses, procurement, headcount management, recruiting, onboarding/offboarding, space planning, and vendor relationships while ensuring compliance, operational efficiency, and effective resource utilization.
• Develop people, culture, and business support excellence: Mentor and lead Business Support professionals, foster team culture and engagement, share best practices, represent leadership and Microsoft's values, and act as a trusted advisor who enables organizational effectiveness and leadership success.

Qualifications

Required Qualifications:

• 2+ years administrative, business support, and/or customer service experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 3+ years administrative, business support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and basic administration work.
• Associate's/Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience.
• 2+ year(s) experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).

Business Support ATR-C - The typical base pay range for this role across the U.S. is USD $25.82 - $45.05 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $36.73 - $52.55 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.