Budapest, Hungary Role overview
About this role
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.
Three reasons to intern at SAP:
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Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
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Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
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Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Meet your team
The Support Center CEE (Central Eastern Europe) has employees in five locations: Belgrade, Bratislava, Budapest, Gliwice, and Prague. Comprising over 500 support engineers, interns, and more than 30 leaders, we cover nearly all SAP Products and have teams from all Technical Support Solution Areas. Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone.
SAP Technical Support delivers first-class support to complete SAP Portfolio:
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Handling customer support incidents (24x7)
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Providing technical support with deep analysis
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Providing real time support
Our Proactive Services:
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Creating and sharing knowledge with customers
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Testing and validating new products and functionalities
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Developing Supportability Tools
What you'll do
Position title: SAP ixp Intern - Technical Support
Location: Budapest, Hungary
Duration: min. 12 months - during the whole internship a full-time, active student status is required (aktív, nappali hallgatói jogviszony)
Time schedule: min. 24 hours/week (possible schedules: 24 / 30 / 32 /40 hours per week)
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Monitoring and distributing customer tickets and helping to fulfil Service Level Agreement
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Collaboration with fellow support colleagues and other internal organizations to provide superior customers service
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Taking ownership of basic technical issues
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Providing direct technical assistance for customers via our Customer Service System
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Ability to work at least 3 days/week
What you bring
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Active, full-time student status at a Hungarian university (BSc. / MSc.)
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Fluency in Hungarian, very good spoken and written English language skills
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Ability to work in teams of multicultural nature
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Excellent analytical and problem-solving skills
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Customer and quality focus
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Ready for continuous learning and improvement
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Open personality and professional communication style
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Internship in IT field is a plus
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 455880 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
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