Mexico City, Mexico Role overview
About this role
<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <p>Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.</p> <h3>About the team</h3> <p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p> <p>We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p> <h2>What you'll do</h2> <h3>Responsibilities</h3> <ul> <li>Troubleshoot and solve complex problems</li> <li>Analyze our processes and instigate changes to help scale our operations and improve user experience</li> <li>Work closely with other Stripe teams across the globe</li> <li>Gain unique insights into how thousands of businesses on Stripe scale and operate</li> <li>Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization</li> </ul> <h2>Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3>Minimum requirements</h3> <ul> <li>You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability.</li> <li>You have experience in writing SQL queries to query relational databases.</li> <li>You have strong analytical skills to investigate, prioritize, and identify the root cause of issues.</li> <li>You have excellent English communication skills, both written and verbal.</li> <li>You have a user-first mindset and are energized by the challenge of solving difficult problems.</li> <li>You excel in analytical thinking and problem solving.</li> <li>You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.</li> <li>You have a process-oriented mindset and ability to get things done.</li> <li>You enjoy working in an in-office environment with strong cross-team collaboration and support.</li> <li>You are able to prioritize and enjoy working in a quick-moving environment.</li> </ul> <h3>Preferred qualifications</h3> <ul> <li>You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.</li> <li>You have experience identifying and triaging technical issues.</li> <li>You have Python or Scala knowledge.</li> </ul>