Intern Account Management Integrations Global

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0088937

As an Integrations Intern, you will support the commercial team from a technical operations perspective, continuously finding ways to help the team work smarter.

• Reduce onboarding SLAs for new integrations by proactively identifying bottlenecks and optimizing workflows through automation.

• Coordinate directly with Tech, Product, Commercial, and local teams to troubleshoot and resolve technical issues during the launch of new integrations.

• Serve as the global point of contact for queries related to integration activations, while helping to launch new integrations and manage the rollout of new operational processes.

• Build and maintain high-level global trackers for various markets to monitor integration volumes, go-live timelines, and system performance, driving accuracy and reducing manual process time across the department.

• Act as a bridge between commercial and technical stakeholders, assisting with API contract billing management and compiling data insights.

Qualifications

• Advanced proficiency in Excel/Google Sheets is a must, alongside strong analytical skills and the ability to be persuasive using data, facts, and details to drive decisions.

• A clear knack for automating repetitive tasks, including familiarity with workflow automation tools (e.g., Zapier, Make, advanced spreadsheet logic/macros, or leveraging AI) to continuously improve how the team works operationally.

• Efficient and capable of handling multiple work streams, demonstrating a collaborative work style, an openness to direction, and a strong commitment to achieving goals.

• The ability to look at situations from several points of view, understanding the different needs of internal teams and external partners.

• Solid written and verbal communication skills in English to engage effectively with different types of people and stakeholders.

Additional Information

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!