Toronto, Canada Role overview
About this role
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Microsoft 365 Copilot Consultant Intern at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate business requirements into the design and delivery of AI agents that live where people already work - in Teams, Outlook, SharePoint, Word and Excel. When working in this abstract, fast paced and continuously changing tech world, resilience, commitment, and curiosity serve as the foundation for success as an IBM Consultant. You will participate in many aspects of the delivery lifecycle, such as discovery, design, configuration, testing, enablement, and value measurement. You will build declarative and custom agents in Microsoft Copilot Studio; extend Microsoft 365 Copilot with agents, Microsoft Graph connectors and plugins; automate business processes with Power Automate, Power Apps and Dataverse; and support agent governance and lifecycle work including registration and identity through Agent 365, permissions, DLP policies and environment strategy. You will also contribute to client workshops, demos, and proposal artifacts. In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, and their customers. Our culture of flexibility and freedom are pillars that embrace long-term career growth and learning opportunities in an environment that highlights your unique skills and experience. This position resides in Toronto and is a 4-month work term commencing in January 2027. All applicants must be eligible to work full-time in Canada and enrolled full-time in an eligible post-secondary program. It is mandatory that applicants return to full-time studies upon completion of the work term. Candidates pursuing Bachelor's or Master's degrees are eligible. MBA and PhD candidates are not eligible for this opportunity. Competent & Working Knowledge with at least one of the following programming or scripting languages: Python, TypeScript/JavaScript, C#, PowerShell Understanding of API specs and knowledge of how to integrate with REST services; exposure to Microsoft Graph is an asset Familiarity with Microsoft 365 (Teams, SharePoint, Outlook) as a power user or builder Comfort with low-code tooling and the ability to learn Copilot Studio and the Power Platform quickly Microsoft Azure, Artificial Intelligence on Azure and on-premises enterprise, knowledge or experience with Agile methods Strong written and verbal communication, including the ability to translate business needs into clear functional requirements Ability to communicate complex situations clearly and simply by listening actively and conveying difficult messages in a positive manner Initiative to actively seek new knowledge and improve skills Must be eligible to work full-time for the full duration of the internship starting in January 2027 Hands-on experience with Copilot Studio, Power Automate, Power Apps or Dataverse Exposure to prompt engineering and retrieval-augmented generation (RAG) grounding concepts Understanding of Microsoft Purview, data loss prevention, sensitivity labels or Microsoft Entra ID fundamentals Experience with Dataverse, Azure SQL Database or Microsoft Fabric as a data source for agents Exposure to Microsoft Foundry (formerly Azure AI Foundry) or Azure AI Search for grounding enterprise content Front-end development with React, or custom engine agent development, is a plus Experience running user research, workshops, or training sessions Familiarity with SharePoint content architecture and Microsoft Graph connectors Coursework or project experience in business analysis, process mapping, or change management Exposure or interest in Design Thinking and Agile development methodology Microsoft certifications such as AI-900, PL-900 or MS-900 are a plus but not required A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view Preferred Discipline: Computer Science, Software Eng, Systems Eng, Management Information Systems, Business Technology Management, Commerce or Business Administration with a technology concentration